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Frequently Asked Questions

We understand as a new IT service seeker, you might ask yourself a few questions about our services ! Below are the frequently asked questions by our customers.

You will surely find an answer below, otherwise do not hesitate to contact us for further help or assistance and we will be happy to answer them in no time!!

[ I - GENERAL QUESTIONS ]

  1. What are your opening hours ?
    As an internet based company and operating from several locations, we work around the clock and are open 20 hours a day - 7 days a week.

  2. Are you available for troubleshooting / orders during public holidays ?
    Yes, we are available during public holidays unless otherwise stated on our website.

  3. Where are you located ?
    We are an internet based company with consultants working from other parts of the world such as Canada, Ukraine, England, US, France, India and Morocco

  4. I've ordered a server from you. When will it be delivered?
    We aim to deliver the server within 5 hours from it being ordered. Depending on stock availability, extras and additional items or custom features ordered it could take from 5 to 12 hours. As a general rule, please allow a maximum of 24 hours for your server to be online.

  5. Can you recommend a specific consultant for our project in case we're asking for something you do not do?
    Yes, we do hold a large variety of consultants who do not fit within the services we provide (ie : Flash or 3D Design) and we will have no problems recommending them to you.


[ II - PAYMENT QUESTIONS]

  1. Do you offer discounts ? Is the price listed on the website negotiable ?
    For loyal customers and large orders we do offer premium discounts - A voucher code will also be displayed on the website as soon as an offer is available.

  2. Any discounts for cash payment?
    No - paying by cash, cheque or debit/credit card is the same.

  3. Do you accept cheques?
    We do accept cheques for projects completed in the area where the consultant who did the work lives. ie : For projects made in France, only french cheques will be accepted.

  4. Do you accept bank transfers ?
    We do accept bank transfers but funds have to clear before any order is fulfilled

  5. What types of card do you accept ?
    All major Debit and Credit cards are accepted (ie : Mastercard, Visa, Maestro, Switch...)

  6. What type of online payments do you accept ?
    We accept Paypal, Moneybookers and Google Checkout as online methods of payments. A fee of 3.9% is added when using any of the above.

  7. Do you require deposits ?
    No, we work on a not completed - no fee basis - Meaning we do not require any kind of deposits for custom work or troubleshooting : you pay the full amount at the end of the project.

  8. When am I considered "a loyal customer"?
    A loyal customer has spent at least $1000 on a single project or over 3 months or has been with us for more than 12 months

  9. Can I cancel an order after it has been paid for ?
    Yes but the cancellation has to be made not more than 3 hours after the order has been placed. If the cancellation is received after 3 hours, then a 20% cancellation exc. additional fees will be applied.


[ III - PRODUCT RELATED QUESTIONS]

  1. Do you provide demo accounts?
    Unfortunately, we do not provide demo testing accounts.

  2. I have noticed your server prices are way too expensive, why is that?
    You might have found the exact same specification elsewhere. However our prices include a 24/7 technical support and no waiting queues, meaning your request is dealt with on the spot, not within x amount of hours.

  3. Can I upgrade my server?
    Yes you can. Based on stock availability, the capability of your server and the upgrade you requested.

More questions/answers will be added as they become available

 
 


 
 

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